Remarks | EVP & Chief Customer Officer, United Airlines
LINDA JOJO is executive vice president, chief customer officer for United. She and her teams deliver the processes and tools to create an airline that customers choose to fly. She has oversight of digital technology, contact centers, customer solutions and innovation. From 2017-2022, Jojo served as United’s executive vice president of technology and chief digital officer, where she led information technology, data analytics, digital products, e-commerce, cyber security, and the airline’s digital strategy. Prior to joining United in 2014, Linda held the position of executive vice president and chief information officer for Rogers Communications, Canada’s leading wireless, cable, and media company. She also served as the CIO for Energy Future Holdings Corporation and Flowserve Corporation. In addition to her work, Jojo is passionate about preparing young people for STEM careers. She is chair of the Board of Trustees of the Adler Planetarium in Chicago and a member of the Board of Trustees at Rensselaer Polytechnic Institute in Troy, NY. Jojo, who is married, holds a bachelor’s degree in computer science and a master’s degree in industrial engineering from Rensselaer Polytechnic Institute.