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LETICIA TREVINO is the chief operations officer at Heffernan Insurance Brokers, where she leads key initiatives and drives a high-achieving team in systems, compliance, learning and development, analytics, and quality improvement. With nearly 30 years of industry experience, she has consistently improved operational efficiency and elevated customer satisfaction, contributing to the company’s growth. Her leadership spans the carrier, broker, third-party administrator (TPA), and Insurtech sectors, delivering measurable results. Committed to advancing the professional and personal development of women, Trevino co-chairs HIB’s Women Empowerment (WE) Group, where she cultivates a culture of mentorship, leadership, and growth. She also founded Poder in Action, a scholarship program designed to empower young women and shape the next generation of leaders in business and insurance.